Frequently Asked
Questions

The minimum age to register and play on fb777.5 is 21 years old. This is a strict requirement under Philippine law governing casino-style online gaming. We take age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned. Please play responsibly and only if you meet the age requirement.

No. Each player is allowed only one active fb777.5 account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page or contact our 24/7 support team via live chat.

Account verification on fb777.5 is required before processing your first withdrawal. You will be asked to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, driver's license, or UMID. Proof of address may also be requested. Verification is typically completed within 24 hours. Submitting clear, legible documents speeds up the process significantly.

Go to the Login page and click the "Forgot Password" link. Enter the email address associated with your fb777.5 account and we will send you a password reset link. Check your inbox — and your spam folder if you do not see it within a few minutes. Follow the link to set a new password. If you still cannot access your account, reach out to our support team via live chat for assistance.

fb777.5 supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BDO, BPI, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

GCash is the most popular option among our Filipino players due to its speed and convenience. All transactions are processed in Philippine Peso (₱).

The minimum deposit on fb777.5 is ₱100. This low entry point means you can start exploring the full game library — slots, live casino, fishing games, and sports betting — without a large upfront commitment. There is no maximum deposit limit for most payment methods, though your bank or e-wallet provider may have their own daily limits.

Deposits via GCash and PayMaya are credited to your fb777.5 wallet almost instantly — usually within seconds. Online bank transfers (BDO, BPI, Metrobank) typically reflect within 5 to 15 minutes during banking hours. Over-the-counter deposits may take up to 30 minutes to process. If your deposit has not reflected after the expected time, contact our live chat support with your transaction reference number.

To withdraw your winnings, log in to your fb777.5 account and go to the Cashier section. Select "Withdraw," choose your preferred method (GCash is the fastest), enter the amount in Philippine Peso, and confirm. Make sure your account is fully verified before requesting a withdrawal — unverified accounts cannot process cashouts. Most withdrawals are processed within a few hours; bank transfers may take up to one business day.

fb777.5 does not charge a platform fee on standard withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee on incoming transfers above certain thresholds. We recommend checking your provider's current fee schedule. The minimum withdrawal amount is ₱200.

Withdrawals can be delayed for a few reasons:

• Your account has not been fully verified yet — submit your ID documents to speed this up.
• You have an active bonus with wagering requirements that have not been met.
• The withdrawal request was submitted outside of processing hours for bank transfers.
• Additional security checks are required for large withdrawal amounts.

If your withdrawal has been pending for more than 24 hours, contact our support team via live chat with your withdrawal reference number.

fb777.5 offers a diverse game library covering multiple categories:

• Slots: Fortune Gems 2, Midas Fortune, and 500+ more titles
• Live Casino: Astar Live — baccarat, roulette, blackjack with real dealers 24/7
• Fishing Games: Bingo Fishing and other arcade-style titles
• Sports Betting: Basketball (PBA, NBA) and Darts (PDC events)
• Arcade: Honor of Zuma and more

The full game catalogue is accessible from the Game page.

Yes. All fb777.5 games use a certified Random Number Generator (RNG) to ensure that every spin, hand, and round produces a genuinely random outcome. The RNG is regularly audited by independent testing agencies. Published Return to Player (RTP) percentages are accurate and reflect the long-term expected payout for each game. You can find the RTP for each title on its individual game page.

Absolutely. Every fb777.5 game is fully optimised for mobile play. You can access the complete game library through your mobile browser on both Android and iOS without downloading anything. For the best experience, we recommend downloading the fb777.5 app — the Android APK delivers smoother performance and faster load times, especially on Smart, Globe, and DITO connections across the Philippines.

RTP stands for Return to Player — it is the percentage of total bets that a game is expected to pay back to players over a large number of rounds. For example, a slot with 96.8% RTP will theoretically return ₱96.80 for every ₱100 wagered over time. A higher RTP generally means better long-term value for the player. On fb777.5, you can find the RTP displayed on each game's page so you can make informed choices about where to play.

Live in-play betting on fb777.5 lets you place wagers on sporting events while they are happening. Odds update in real time based on the current score, time remaining, and match momentum. For Basketball, you can bet on quarter results, next team to score, and final outcome during live PBA and NBA games. For Darts, you can bet on individual legs and sets as they are played. Simply navigate to the sports section, select a live event, and place your bet before the market closes.

New fb777.5 players are eligible for a welcome bonus on their first deposit. The bonus is credited to your account automatically after your qualifying deposit is confirmed. Specific bonus amounts and terms are displayed on the promotions page within your account dashboard after registration. To claim your welcome bonus, register your free account and make your first deposit using any supported payment method.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Always check the specific wagering requirements attached to each fb777.5 promotion before claiming it.

Yes. fb777.5 regularly runs promotions for existing players, including:

• Reload bonuses — extra funds on subsequent deposits
• Cashback offers — a percentage of losses returned, especially on live casino games
• Free bets — for sports betting on PBA, NBA, and darts events
• Seasonal promotions — tied to Philippine holidays and major sporting events

Check the promotions section in your account dashboard regularly to stay updated on the latest offers.

There are a few common reasons a bonus may not have been credited:

• Your deposit did not meet the minimum qualifying amount for the promotion.
• The bonus code (if required) was not entered correctly at the time of deposit.
• The promotion had already expired or reached its maximum claim limit.
• Your account already claimed a previous welcome bonus and is not eligible for a second one.

If you believe your bonus should have been credited, contact our live chat support team with your deposit confirmation and the promotion details.

The fb777.5 app is available for both Android and iOS. Visit the App page for download instructions. Android users can download the APK directly — you may need to enable "Install from unknown sources" in your phone settings. iOS users can add fb777.5 to their home screen as a Progressive Web App (PWA) for a near-native experience. The app is optimised for Philippine mobile networks including Smart, Globe, and DITO.

Slow game loading is usually caused by a weak internet connection. Here are a few things to try:

• Switch from mobile data to a Wi-Fi connection if available.
• Close other apps running in the background on your device.
• Clear your browser cache or app cache and reload.
• Try a different browser — Chrome and Safari tend to perform best with fb777.5 games.
• Download the fb777.5 app for better performance on mobile data.

If the issue persists, contact our support team — it may be a temporary server issue that we can investigate.

Yes. fb777.5 uses SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and never shared with unauthorised third parties. For full details on how we handle your data, please read our Privacy Policy.